FREQUENTLY ASKED QUESTIONS

Personal finance wellbeing has many definitions, as financial wellness and freedom look different to everyone. For some, personal financial wellbeing means attaining financial security at a young age and being able to retire early. For others, financial wellbeing means paying off debt so they can access greater financial opportunities or developing positive money management skills they’ll put into practice for years to come.

You can ensure financial wellbeing by taking a 360-degree approach to your finances. This means setting up your finances in a way where every aspect of your financial ecosystem is taken care of, from implementing a realistic budget that allows you to live comfortably to investing wisely for long-term growth. It’s also important to regularly review your budget and financial routine to ensure it is still working for you and your lifestyle. Financial freedom isn’t about working within unrealistic restraints — it’s about finding the balance between living the life you love and working towards the life you want.

Like it or not, money plays a massive role in our overall wellbeing. When not managed properly, money can be a big stressor that can leak into other areas of our lives. Having control and knowledge over where and when your money is going puts us in a position of empowerment where we make smarter decisions regarding our finances, from investments to budgets.

You can become more financially responsible in three core ways: regularly saving, working within a budget and debt prioritisation. Take the time to create a detailed budget to track income and expenses, ensuring financial priorities, such as bills and living expenses, are met before delegating a portion of your salary to savings for emergencies and future goals. You can also start minimising your debt levels by slowly chipping away with monthly repayments.

We have zero fees, and no penalties if you would like to increase your repayment amount, or repay your loan early. Our interest rates start at 20.50% (APR 19.46%) across all loan types. Your final interest rate will be personalised, and dependent on several different factors, including information contained in your credit report and bank statements. All interest rates are fixed for the life of your loan, and will reduce as you complete your financial education modules.

You can see your account balance once you log in to your Salt & Lime hub. Please note, it may take a few days for repayments to be processed and reflected in your remaining balance.

Absolutely - in fact, we encourage it! Throughout the duration of your loan, we will send you 12 financial modules to complete. Each module is quick and informative - and can be done and submitted in under 5 minutes. The modules will aim to deepen your knowledge of financial products, how to manage your income and expenses, and many other key topics. After completing each module, an interest rate discount will be applied to your loan. Most modules will earn you a 0.25% discount, while the first two modules are worth a whopping 1% together in interest discounts. With 12 modules to complete, you could be saving hundreds of dollars over the life of your loan!

Absolutely! Our aim is to support you to be debt-free, and sooner. You can pay more off your loan at any time, and it won't cost you anything in fees or penalties. You can even pay off your entire loan at once - we charge you no 'exit' or 'early repayment' fees. If you are a current customer, please contact us via any of the methods below in order to make additional repayments. Phone: 1300 702 202 Email: customercare@saltandlime.com.au

If you'd like to change the repayment frequency of your loan, please get in touch with our team and we'll get things sorted. You can opt for either weekly, fortnightly or monthly repayments. You can contact us via any of the following methods; Website: Chat, or Contact Us form Phone: 1300 702 202 Email: CustomerCare@saltandlime.com.au

Once you make your final repayment (and if you have no balloon payment) there’s nothing more you need to do! When the payment has been received at our end, we close up the account, remove your security interest, and send you your letter of loan closure. Similarly, if you want to pay out your Salt & Lime loan early, please get in touch with us and we'll send you a payout letter with the total remaining amount owing. Remember, there are no penalties if you'd like to pay your loan back early!

We understand that sometimes life happens, and this can result in a missed payment. If this occurs - we're here to support. Please contact us to discuss as soon as possible via the below. Our experienced team will help by offering a solution tailored to your needs. Phone: 1300 702 202 (Option 4)

Experiencing financial hardship can be a very difficult time for many individuals and families. When life throws curveballs, we're here to support every step of the way. If you feel you may be experiencing hardship, please reach out to us via any of the following methods; Phone: 1300 202 702 (Option 2) Online: https://www.saltandlime.com.au/financial-hardship

We hope you are delighted with our services, but if you have a complaint, please notify us by contacting us via either of the below channels; Phone: 1300 702 202 Email: complaints@saltandlime.com.au ​ At Salt&Lime, we commit to take responsibility to work with you to resolve your questions and complaints at your first point of contact with us. If you would like to read more, please see our Complaints Policy page.

Any questions? We'd love to hear from you! You can contact us by any one of the following methods: Phone: 1300 702 202 Email: customercare@saltandlime.com.au Website: https://www.saltandlime.com.au/contact-us Please note that we are open during business hours: Monday - Friday, 9:00am - 5:00pm. If you contact us over the weekend or a public holiday, we will make it a priority to respond to your query the following business day.

We'll send you 12 modules to complete, approximately every 3 months. Upon completion of these modules, you will unlock interest rate discounts which total up to 3.5% off your loan (Applicable to S&L customers with a loan)

Each module takes just 5-7 minutes to complete. Whether you're a loan customer, or you've just signed up for fun - it'll be less than 10 minutes per day to kick start your financial wellbeing journey.

The modules are designed to take you on a journey of financial wellbeing, guiding you out of debt. The content ranges from understanding your loan, understanding credit score, right through to savings and ongoing financial management strategies.

The goal is to support paying down debt quickly, living debt-free, and promote financial independence for every Australian in a debt cycle. Your financial wellbeing is our priority (that's why we'll also give you discounts as an incentive!).

If you have any direct feedback on the modules or want to continue your module journey log into the financial wellbeing hub! Did you know, that even if you are not a customer you are welcome to join our financial wellbeing journey for free? Simply sign up here: If you have any further queries or would like further information? We're here to help! Please don't hesitate to contact us via the details below. We're available Monday - Friday, 9am - 5pm. Phone: 1300 702 202 Email: customercare@saltandlime.com.au Chat: Located at the bottom right of our webpage